Support

We answer within one working day.

Email support@casingassist.com with your route number and what happened. A screenshot helps.

Where should the phone go?

On a stand or clamp at your case, camera pointing down at the spot where you hold each piece, about a foot above it. Plug it in: the screen stays on while you case. The camera picture at the bottom of the screen shows what the phone sees.

It won't read a piece

Hold the piece flat and still with the address facing the camera. Give it a little more light, or move it a bit closer. Handwriting and small print can take a second longer.

It says "Not on this route"

The address isn't on your case. It's usually a missort: set it aside for the right route. If it's a new address on your route, add it on the route page under Fix an address.

Taking good photos of your case

Stand a step back so each section fits, take three photos per section (left, middle, right), and make sure the bottom shelf's labels are inside the photo. Good light makes the small print readable.

My case changed

Open the route page and choose Fix an address for one cell, or Retake photos of the case if a lot moved.

Canceling

Cancel in your App Store or Google Play account settings. You keep access until the end of the period you paid for.

Deleting your account and data

Delete your account in the app under Settings, or email us and we'll delete it, including the case photos you uploaded if you ask. See the Privacy Policy.