Terms of Use

Last updated October 7, 2026

These terms are an agreement between you and Mocha Systems LLC ("we", "us") for your use of the Casing Assist app and website. By using Casing Assist, you agree to them.

What Casing Assist does

Casing Assist helps you find the right cell for a piece of mail by reading its address and showing the matching cell on a drawing of your case. It's an aid. You remain responsible for where each piece goes, and you should check anything that looks wrong.

Your employer's rules

Casing Assist is not affiliated with or endorsed by the U.S. Postal Service. Before using a personal phone at work, make sure it's allowed by your office and your employer's rules, and follow them, including any rules about photographing equipment or mail.

Your account

You need to be 18 or older to create an account. Keep your sign-in secure and don't share your account. You're responsible for activity on it.

Subscriptions and free trials

• Plans and prices are shown in the app before you buy. Payment is handled by Apple or Google under their terms.
• Subscriptions renew automatically until you cancel. You can cancel any time in your App Store or Google Play account settings; you keep access until the end of the period you paid for.
• If a free trial is offered, you won't be charged if you cancel before it ends.
• Refunds are handled by Apple or Google according to their policies.

Acceptable use

Don't misuse the service: no attempts to break, overload or reverse-engineer it, no uploading photos that aren't of your case, and no using it to collect information about people on a route for any purpose other than casing mail.

Your content

You keep any rights you have in the photos you upload. You give us permission to use them to build, check and improve the case for your route, and to provide that case to other carriers who set up the same route, as described in our Privacy Policy.

Availability and changes

We work to keep Casing Assist accurate and available, but we can't promise it will always be error-free or uninterrupted. We may change or improve features over time. If we make a significant change to these terms, we'll tell you in the app.

Disclaimers and limits

Casing Assist is provided "as is". To the extent the law allows, we disclaim implied warranties, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. We're not responsible for missorted mail, missed deliveries or decisions made using the app.

Ending your use

You can stop using Casing Assist and delete your account at any time. We may suspend accounts that break these terms.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.

Contact

Mocha Systems LLC · support@casingassist.com